Transport & Dispatch Associate

Job Purpose:
Ensure the efficient transportation of shipments through the vehicle fleet and local agent network, while maintaining safety, compliance, and quality standards.

Key Responsibilities:

• Coordinate collections, deliveries, drop-offs, and recoveries with internal departments, offices, agents, and drivers

• Maintain clear communication with the packaging team to ensure availability of required supplies

• Prepare and condition shipments as needed

• Create appropriate route legs based on service requirements

• Provide accurate documentation to drivers and agents for all movements

• Track shipments using the designated Dispatch Wiki report

• Confirm all recoveries by matching information to the manifest during reception

• Ensure drivers are updating shipment status using the mobile application

• Conduct regular inspections of vehicles to verify proper condition

• Expedite dispatch for time-critical shipments and notify the receiving location accordingly

• Report discrepancies to the relevant department or agent and update records in the system

• Keep the Tableau board updated with real-time status

• Upload and download required documents, including TT4s, in a timely manner

• Place delay codes and relevant notes in the tracking system

• Maintain the dispatch turnover spreadsheet for the incoming shift

• Print and confirm emails for scheduled pickups

• Maintain regular communication with export/import teams for airport activity

• Monitor real-time locations of drivers and logistics partners

• Replenish delivery supplies as needed

• Process payments for import shipments

• Create pickup orders for airline shipments

• Monitor and manage the Route Leg Alert screen to prevent delays

Requirements:

• Experience with airfreight, import/export operations, and knowledge of relevant regulations (TSA, US CBP, FDA, etc.)

• Background in a GDP-compliant environment preferred

• Ability to identify and implement process improvements

• Strong problem-solving and decision-making skills

• High attention to detail with a focus on quality

• Effective communication and organizational skills

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

George Martinez